FAQ

Update Frequency

I update my shop with a new batch of items every two weeks. The next update date and time will be announced a few days before in my Instagram @thefolkyfox and will be displayed at the top of the "Home" page of this website.

 


Adoption Advice

Sometimes, items may sell out in minutes. In order to save time during the update, I recommend you to set up an account here on my website beforehand, then go to your account page to add and save your address and payment information. Make sure all your info is correct and updated. All items become available at once at the scheduled time, so be prepared to refresh the page at the right instant.

Adding an item to your cart does not hold it or prevent someone else from buying.

If you eventually end up purchasing multiple times during the update, please contact me so I can manually combine all multiple orders into one package and refund you the extra shipping costs.

 

Custom Orders

I am not taking any custom orders at the moment. If any custom order spots open up in the future, I will announce via my mailing list. Join my mailing list at the footer of this page. For now, there will be only custom orders spots for polymer clay creations.

Custom orders will appear in shop updates as an item for purchase. By purchasing that item you will be reserving your spot to have a custom figurine or necklace made just for you. The price of the reservation you purchased may not be the exact price of the custom item. The exact price will depend on your request, so I may have to ask you additional payment or I may refund you any excess amount. For details, see individual item listings.

I reserve the right to use photos of your custom orders at my discretion for any purpose. For example, I may share photos of your custom item on my Instagram. Of course, if you would like to be tagged on Instagram, I’m happy to do so. You just have to let me know.

I do keep note of animal suggestions on social media, so if a lot of people request the same thing, I'll try to incorporate them into my shop updates. Feel free to send me your suggestions and I'll add them to my list. :)

 

Care Instructions

My creations are made in polymer clay or natural clay (ceramic). Both materials are durable, however still need to be treated with care. To enjoy my creations for a long time, please follow these recommendations:

Jewelry in polymer clay is sturdy but still reasonably delicate and should be kept in a safe place where it will not be squashed and scratched by sharp objects. Also, take care not to drop polymer clay creations. It may not break as easily as ceramic or glass objects, but there is always a risk. While ceramic is a very durable and strong material, avoid dropping on hard surfaces.

The gold finish on ceramic pieces and the protective layer of glaze on polymer clay can react with solvents and other chemicals. Therefore, do not wear your jewelry while applying perfume, deodorant spray, hairspray or when working with household cleaners, rubbing alcohol or nail polish remover.

To clean your ceramic and polymer clay pieces, wipe them off with a piece of soft fabric. You can use water and mild soap if necessary, then dry with a soft towel. Do not use very hot water on ceramic and do not use brush on the gold glaze on ceramic.

It is recommended to remove jewelry while sleeping, swimming, showering, etc.

Finally, to help your polymer clay pieces last for years please avoid prolonged sunlight or extreme temperatures (ex. car dashboard).

 

Materials

My work can be divided in two main medias: polymer clay and natural clay:

My polymer clay creations are hand-sculpted without any molds. I only use the brand FIMO® that is considered to be a quality brand or polymer clay. After being baked, I use acrylics to paint all gold accents and other details, then I glaze everything in order to protect the paint and the creation itself so it remains a long time alongside you. Sometimes I also use crystals gemstones or others findings.

My ceramic creations are hand-sculpted from natural clay (faience) and again, no molds are used. After being fired one first time at 1050 °C (1922 °F), all the tiny details are hand glazed and fired once more before completion. In the future, I'm planing to give some gold accents to my ceramic pieces.

 


Don't hesitate to get in touch with me if you have any other questions.

- Contact form

- Email: thefolkyfox@gmail.com