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Payment, Shipping & Returns

Payment Information

I accept payment through Paypal and Shopify Payments which accepts Visa, Mastercard and American Express. 

 

Shipping Information

The processing time for ready-to-ship items is 2 - 7 business days. The time I need to create and prepare custom items varies. For details, see individual item listings.

Usually, all orders received until Sunday night will be shipped every Monday or Tuesday.

I ship everything via Deutsche Post. A tracking number will be provided with your order. The tracking number will be sent to you when the parcel is about to be shipped.

Shipping costs will be determined during the checkout process.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Estimated shipping times

EU: 2-5 business days
United States: 1-2 weeks
Australia: 1-2 weeks
Canada: 1-2 weeks
Japan: 1-2 weeks
New Zealand: 1-2 weeks
Russia: 2-4 weeks

Those estimates are provided by Deutsche Post, however they are not promises of when your parcel will arrive. I can only promise a timely dispatch to the post office. Once it has left my hands, the shipping time will be dependent on the postal carrier both locally and abroad. Deliveries during the holiday season may also lead to longer transit times. 

 

Return Policy

Lost or damaged items in transit

Customers with items that are lost or damaged in transit must contact me as soon as they're aware of the issue.

If the shipping is taking more than one month and the tracking information wasn't updated for a long time, please contact me. I will do my very best to assist you in recovering/tracking your parcel.

Please open and inspect your piece(s) upon receipt, and report any eventual damages to me within 3 days of receipt. You will have to provide me a photo of the broken item and packing material. Damaged items must be sent back with tracking number and in their original packaging in order to receive a refund. All shipping costs will be reimbursed.

For both cases, if too much time has passed without contact, I may decline a refund.

Item is not what I was looking for

If the item(s) it is not what you wanted, you may return anything for a full refund, minus shipping charges, within 7 days of receipt. Please notify me upon receipt, and send the piece back with tracking number for a refund. I request that you use the same packing materials, in order to receive it back in good condition. Buyers are responsible for return shipping costs with tracking and the original shipping costs will not be refunded. If the item(s) is not returned in his original condition, a full refund may not be issued. Refunds will only be issued upon receipt of returned item(s).

​Items on sale, second sales and custom orders cannot be returned due to their unique nature, unless a mishap occurred from my end.

 


Don't hesitate to get in touch with me if you have any other questions.

- Contact form

- Email: thefolkyfox@gmail.com